Return & Refund Policy


Please read all conditions below reserves the right to refuse a return / refund / exchange request. Please make your claims for "damaged items on delivery" or missing items within 12 hours of receipt of merchandise.

If you decide to return your purchase, you can do so within 7 days after your purchase.

The following conditions apply:

To return an item please call our Customer Care Centre at +971 4 344 4417

         All returned items must be in new condition (AS SOLD CONDITION), in their original box, and must include all packing material, blank warranty cards, manuals, and all accessories.

         Goods must be complete, unused, and in 'AS NEW' condition as received. If the box has been opened we cannot return the item.

         Include the invoice with the return. If the goods are defective, please specify the defect, in a separate sheet of paper and attach it along with the invoice. Please DO NOT write or mark anywhere on the product's factory packing (carton) or product itself.

         Goods must be returned to our Returns Department either by you or sent by a courier.

         Delivery charges for returning of defective item(s) would be borne by you

         Missing item claims would be processed and dispatched after a thorough review by the concerned department. This would be at the sole discretion of Avalon.

         Please allow for up to 30-45 days for the refund transfer to be completed for all eligible returns as per the policy.

Cancelling an Order

  Please notify us either by phone +971 4 344 4417 or email us at [email protected]

         If you could let us know the reason for cancellation, we will improve our service and perhaps do things a little better next time.

         If you decide to cancel the order, please do so as soon as possible. You can cancel the order within 12 hours.

         Refunds will be done only through the Original Mode of Payment.